Frequently Asked Questions

We recommend signing up for our restock notifications! You can do this from any product page on our website by selecting an out-of-stock product and clicking on the waitlist button. By signing up, you'll be among the first to know if the item comes back. If you need assistance, you can always reach out to our team at heythere@halfdays.com.

Our outerwear generally runs true to size with room for a base layer underneath unless otherwise noted.

If you're still on the fence, you can check out our Size Chart, use the Find Your Size tool on any product page, or shoot us an email at heythere@halfdays.com.

If you notice a slight variation in color between two products, this is most likely due to a difference in fabric makeup. Since different types of fabrics react to dye differently, the way the color appears under different lighting conditions may vary slightly depending on the product. For example, since our Emma Soft Shell Pant and Aston Jacket are made from different fabrics, there may be a very slight variance in color between the two items even if you purchased a matching set. This is nothing to be concerned about, but rather just a normal variation—often referred to as tolerance—that occurs within textiles and apparel manufacturing!

All of our products are covered against manufacturing defects by a two-year limited warranty, beginning from the date of delivery. This warranty is in addition to, and does not affect, your statutory rights under EU consumer law. For products purchased from us directly, the Halfdays team will review all warranty claims within 24 business hours. To submit a claim, reach out to us at heythere@halfdays.com with your order number or other proof of purchase, a description of the issue, and 1-2 photos or videos as documentation. For a warranty claim to be approved, the product must be in its original state–unaltered and unmodified–and the issue must be identified as a defect by our team’s review. More information about our warranty can be found here.

You can always check out our current job listings on our careers page! Don't see what you're looking for? Drop us a line - heythere@halfdays.com.

Email us anytime at heythere@halfdays.com. We will do our best to get back to you within 24 hours, although we usually respond faster than that. Please note our customer support team is based in Denver, Colorado, so we are closed on US holidays, including Thanksgiving, Christmas, and New Year's Day.

Some of our chat and email replies are supported by an AI assistant to help us get back to you faster. You'll always be told when you're chatting with our AI assistant, and you can ask to speak with a member of our team at any time. If you request to be routed to a member of our team, please note that we will respond as soon as possible during regular business hours. Decisions on returns, refunds, and warranty claims are always reviewed by our team.

New customers who subscribe to our email and SMS updates are eligible to receive 10% off their first order. Head to the link here and complete the steps to subscribe and receive a discount code.

Terms & Conditions:

Customers must be actively subscribed to email and SMS marketing to receive a discount code. Discount is only available for new subscribers who have not previously placed an order on halfdays.com. Non-transferable. Discount cannot be stacked with other promotions or applied to past purchases. Applicable on full-price products only, excludes discounted items and collaboration products. Code is one-time use, expires 7 days from the issue date.

Yes, we do! We offer a professional discount to qualified individuals who currently work in the outdoor industry. To confirm your eligibility, please complete our application form here: Industry Discount Application.

If your application is approved, a member of our team will reach out within one week to share your unique discount code and provide more details about the program. Please note, eligibility is not guaranteed and can be revoked at any time.

Yes. We are proud to say that all Halfdays products in our main collection are completely free of PFAS.

While none of our products are currently equipped with RECCO® technology, our Product team is actively researching RECCO® more broadly to determine if this is something we can integrate into future collections. We value feedback and feature requests from our customers, so we're always happy to pass any interest along to our Product team as they consider RECCO® technology for future product development.

In the meantime, RECCO® does sell individual reflectors that can be attached to the wearer's helmet or backpack. This allows the wearer to be searchable to rescuers, even when their apparel is not directly integrated with the technology.

More information on how to purchase an attachable RECCO® reflector can be found on their website here.

Yes. The down in our Genevieve GORE-TEX® 2L Down Jacket, Freda Down Puffer Jacket, Alma Down Jacket, Louise Down Jacket, and Louise Down Vest is certified to the Responsible Down Standard (RDS). RDS is an independent, third-party certification that makes sure down and feathers come from ducks and geese that have not been subjected to live-plucking or force-feeding, and tracks the down through the supply chain from farm to finished product.

Each product has unique care instructions that can be found on the product page of our website as well as on the tag inside the garment. Please be sure to check each garment carefully as the care instructions may vary.

You can order on our website at www.halfdays.com or check out all our stockists! If you need assistance placing an order over the phone, check out our Accessibility page.

All orders placed on our European website ship from our warehouse in the Netherlands, so there are no customs duties or import fees on EU deliveries. Prices shown at checkout include VAT for your country, and that is the total you pay. For orders to Switzerland, Norway and the UK, duties and taxes are calculated and included in your total at checkout, so there are no unexpected fees on delivery. A breakdown will be displayed at checkout along with any applicable shipping fees.

We currently accept payments through most major credit cards, as well as Shop Pay. You can also check out using a Halfdays gift card or Store Credit. Please note that at this time we are unable to accept split payment methods. Refunds will be issued to the original payment method chosen.

We’re so sorry, but at this time we cannot accept split payment methods.

Due to system limitations we are unable to make any order edits after an order is placed. This is in an effort to improve efficiency and fulfillment flows and we apologize for any inconvenience this may cause. However, you can return any unwanted items once they are delivered. Please refer to our Return Policy for eligibility and note that tags must still be attached and items in unworn condition.

All customers can use this link to make a return or exchange. If you need assistance with this, please contact us at heythere@halfdays.com and we'll get back to you during regular business hours.

If you need to cancel your order, please immediately reach out to our support team at heythere@halfdays.com. We cannot guarantee cancellation will be possible as once it is in a certain fulfillment status this is no longer an option. If a cancellation is not possible we are happy to help with a return or an exchange!

It is the customer's responsibility to verify all information at checkout, and this includes using the correct shipping address.

If you need to update your shipping address please immediately reach out to our support team at heythere@halfdays.com. Since our orders are fulfilled quickly we cannot guarantee a change will be possible. Please note, once an order is fulfilled and the shipping label has been printed we are not able to update the shipping information. Halfdays is not liable for any packages that are undeliverable, mis-delivered, or lost due to an address input error.

Please be advised, we do not offer price matching or price adjustments.

All orders placed on our European website ship from our warehouse in the Netherlands, so there are no customs duties or import fees on EU deliveries. For orders to Switzerland and Norway, duties and taxes are calculated at checkout based on the destination country, weight, dimensions, and order total, and are included in your total so there is nothing extra to pay on delivery. These fees are set by the local government and are not controlled or retained by Halfdays.

Halfdays has partnered with Onward to provide our customers with carbon neutral shipping protection, as well as other benefits like a 90-day satisfaction guarantee. This means that when you add Onward Checkout+ to your Halfdays order, you’ll be protected against lost, stolen or damaged packages. You'll also have 90 days to file claims for product-related issues that may arise after everyday use, such as rips, tears, scratches, and broken or missing parts.

If you choose to waive Onward shipping protection and your package is damaged, stolen, or lost in transit, you can still reach out to us for help. We will do our best to assist, although we cannot guarantee recovery once your order is in the hands of our shipping partner.

Onward is an on-demand concierge service that covers our customers in the event they have shipping or product issues. If you add Onward Checkout+ to your Halfdays order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Claims are typically reviewed within 1-2 business days.

While we highly recommend adding Onward to your order, you always have the option to waive the coverage before or immediately after checking out. Please note that once your order has been fulfilled and shipped, Onward is no longer able to be refunded since the coverage is already being provided on your order. Onward is a premium service rendered on your order and similar to a non-refundable shipping fee, it can not be returned or refunded if other items in your order are returned.

Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from all Onward-covered shipments.

We know that shipping and delivery issues can be stressful, and our goal is to make the next steps as easy as possible. If you added Onward Checkout+ to your order, you can quickly file a claim here. You can also file through the email that Onward sent you after completing your purchase. Our team at Halfdays is here to support you if you need any help filing a claim or following up on a resolution for a lost, stolen, or damaged package.

If you choose to waive Onward shipping protection, you can still reach out to us at heythere@halfdays.com for help. We will do our best to resolve the issue, although we cannot guarantee recovery once your order is in the hands of our shipping partner.

It depends on what went wrong. Some issues – like a damaged package – can be reported right away, while others may require waiting a few days first in case the package’s arrival is simply delayed. Start a claim and we’ll tell you straight away whether your order is eligible, and if you need to wait – how much time is left.

Not a problem! Any replacement orders that are placed by Onward are still covered by Onward.

All items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment or exchanged within 15 days of order delivery. Items must be unworn, unwashed, unaltered, and with tags still attached to be eligible for a return. Please note that tags must still be attached to be eligible for a return and we reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

We ask that you take care when trying on our products. Items with makeup, odors, deodorant, other stains, or hair are considered damaged and will not be accepted. If we do not accept a return, it will be returned to the customer. If a return is not shipped back within the allotted time, it will expire and no longer be eligible to be returned.

Note: If you are a customer in the EU, the return conditions above do not limit your statutory 14-day right of withdrawal. Additionally, Final Sale rules do not apply to EU customers who wish to submit a return or withdrawal. Please see “As an EU customer, how can I exercise my right of withdrawal?” below.

Please note that shipping charges and other services are not refundable. Halfdays is not liable for any non-Halfdays items shipped back to us in error.

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here.

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU. You may handle items as you would in a store to check them. If an item has been handled beyond what is necessary to establish its nature, characteristics, and functioning (for example, worn outdoors), we may deduct an amount reflecting the loss in value from your refund.

Once your return is delivered back to us, it will be thoroughly inspected by our returns team and processed within 5 business days. We will notify you if your return is approved or rejected based on the criteria outlined in our policies above.

If your return is approved, your refund will be processed and applied to the original method of payment. You will receive email confirmation of your refund, and any applicable return fees will automatically be deducted from your refund. If your return is not accepted for any reason (i.e. tags removed, damage, stains, rips) we will reach out to notify you and arrange the return of your item(s).

Once issued by Halfdays, refunds can take up to 3-5 business days to appear back on your bank account or credit card statement. Processing times can vary depending on your financial institution.

For international orders, the return fee is dynamic and can vary based on your location and the contents of the return. This fee will be automatically calculated for you when you initiate your return, and deducted from your refund automatically. Please note, duties and taxes are non-refundable even in the event of a return.

If you used a Halfdays gift card to pay for your order, then your refund will be returned to that same gift card in the event of a return. Please note, we are only able to issue refunds to the original payment method used. If you used a gift card and a credit card, the respective amounts paid by each method will also be refunded accordingly. We can not refund more than the amount originally authorized by your credit card company. Additionally, gift cards are not eligible for return or refund.

Yes, you can absolutely choose store credit instead of returning for a refund! Halfdays Store credit will automatically be issued to you in the form of a digital gift card to the email we have on file once your return has been sent back. Please note that store credit expires five (5) years from the date of issue.

Please note that if you opt for store credit for a return this is not reversible. Once the credit has been issued, it is not redeemable for cash which means we can not convert it back to a refund. If you use the store credit to make another purchase and end up returning that purchase, your refund will go back to the gift card.

We offer easy exchanges within 15 days of order delivery. Here's how to set up your exchange:

• Start here.
• Follow the steps in the self-service portal. You'll be able to exchange for the same item in a different color or size, or add completely new items to your exchange order instead.
• Confirm your shipping address and double-check your new items before submitting your exchange. Then, simply print your return label and drop the return package off at an approved carrier location.

Please note, exchange orders cannot be edited or cancelled once submitted due to system limitations. Exchanges are subject to the same terms and conditions as returns. All items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment or exchanged within 15 days of order delivery. All items must be unworn, unwashed, unaltered, and with tags still attached to be eligible for a return or exchange and we reserve the right to refuse returns that show signs of wear or do not meet the above criteria. If we do not accept a return, it will be sent back to you.

If you need assistance with a return or exchange, please contact us at heythere@halfdays.com and we'll get back to you during regular business hours.

We offer instant exchanges to make sure that your new items don't go out of stock before the original items are returned. As soon as you submit your exchange, your new order will be confirmed and we'll start preparing it to ship out as soon as possible. Here how this works:

• A credit card is required to submit an exchange. We'll place a €1 hold on your account, which will be removed as soon as your return is on its way back to us. Be sure to use the return label we provide as that's how we'll track your return's progress.
• Please note, if the original item(s) are not returned within 28 days you will be charged in full for the exchange order.

Once an exchange has been submitted we are unable to make any edits or cancellations due to system limitations. Please keep this in mind when creating an exchange and check that you are selecting the correct size and color before submitting. If you submit an exchange and no longer need it, you are welcome to submit a return once your order is received.

Yes, if you have initiated multiple returns and would like to send it all back in one package you can use just one of the return labels. However, please note that you will need to include the corresponding packing slip for each return that was initiated. Even if the return authorizations were for items on the same order, if they were initiated separately we will need the packing slip for each one included in the return. This is so our returns processing team knows which return goes to which return authorization and reduces any additional processing time that may arise from any confusion.

Please note that if you opt for store credit for a return this is not reversible. Once the credit has been issued, it is not redeemable for cash which means we can not convert it back to a refund. If you use the store credit to make another purchase and end up returning that purchase, your refund will go back to the gift card.

Discount codes are one-time use. If you return an order that was purchased with a discount code, the code will not be reissued. However, if you exchange your order for a new size, length, or color, the discount will automatically carry over.

Items purchased on sale can be returned within 15 days of order delivery. Items must be unworn, unwashed, unaltered, and with tags still attached to be eligible for a return.

We stand by the quality of our products, and each one of our trusted retail partners is equipped to offer a replacement or reimbursement for Halfdays products that may be defective. Warranty claims must be submitted to the retailer that sold the goods, and proof of purchase is required. Please reach out to the retailer where your purchase was made to start a claim.

Since the retailer handles all payment processing, shipping, returns, and customer support for purchases made through them, we recommend that you reach out to them directly to resolve the issue. If you need additional support, our team is here to help. You can reach us at heythere@halfdays.com.

Please note that we do not offer warranty coverage on products purchased from second-hand resellers or anywhere other than our official retail partners.

All of our products are covered against manufacturing defects by a two-year limited warranty, beginning from the date of delivery. This warranty is in addition to, and does not affect, your statutory rights under EU consumer law. For products purchased from us directly, the Halfdays team will review all warranty claims within 24 business hours. To submit a claim, reach out to us at heythere@halfdays.com with your order number or other proof of purchase, a description of the issue, and 1-2 photos or videos as documentation. For a warranty claim to be approved, the product must be in its original state–unaltered and unmodified–and the issue must be identified as a defect by our team’s review.

Please note: This warranty is not exhaustive in nature or scope. Coverage applies to defective items and is subject to approval from the Halfdays team. Coverage does not extend to the following issues.

Warranty Exclusions:

• Accidental damage or misuse: Including rips, tears, cuts, punctures, heavy abrasion from rough surfaces, or normal wear and tear from extended outdoor use.
• Damage due to improper care or neglect: Such as in fabric shrinking, staining, or chemical discoloration.
• Environmental or impact damage: Including damage caused by falls, blunt force impact, contact with foreign objects, or extreme forces of nature.
• Missing parts: We do not cover lost hoods, goggle wipes, or phone leashes that are dropped on the chairlift or left behind at the resort.

If you are unsure whether or not your product is covered, please reach out to us! While we cannot guarantee that your product will be eligible for a replacement, we may be able to help by offering some alternative solutions or recommendations.

While we do not currently have a repair service, we are in the process of developing potential systems for repairs, upcycling, and reuse for damaged products. In the meantime, please let us know if your Halfdays products have any manufacturing or workmanship defects within two years of delivery and we will work with you to replace your item under our warranty.

Since our DWR (durable water repellent) finishes are PFAS-free, the efficacy of the DWR can start to weaken over time and with heavy use. This is primarily due to the accumulation of dirt, oil, and other contaminants that can affect the performance of the waterproof coating. The good news: This is easily solved by caring for your products through regular washing, drying, and re-waterproofing! If you find that your outerwear is soaking up water, rather than allowing it to bead up on the surface, it may be time for a wash and refresh.

Here’s what we recommend:

• WASH: Wash the jacket according to our care instructions. Generally, we advise against using a center-agitator washing machine, as this can damage technical fabrics. Always use cold water and a technical fabric detergent, like Nikwax®. Avoid using powder detergents or those with heavy fragrances or dyes, and never use bleach or fabric softeners.
• DRY: After a good wash, be sure to fully dry the garment, either by hanging to dry or tumble drying on LOW heat. Do not dry the garment at a high temperature.
• HEAT: Importantly, heat must be applied to the garment. This is what reactivates the waterproofing, and ultimately keeps your outerwear performing at its best! After the garment is fully dry, we recommend putting it back in the dryer for about 20 minutes to reactivate the DWR.
• TEST: Put the waterproofing to the test by lightly spraying your garment with water. You should see the water immediately bead up and roll off–when this happens, you’re all set!
• RE-WATERPROOF: If water does not bead up after following the steps above, you’ll need to reapply the durable water repellent using a DWR product of your choice. These are available as both pump-sprays and wash-in products. After reapplying the DWR, test again to make sure that did the trick.

If your waterproofing is still failing after washing, drying, and re-waterproofing the garment, the product may be defective. Please reach out to us at heythere@halfdays.com, and we’ll be glad to see what we can do to help!

Always check the care instructions on the inside of your Halfdays garment for specific information on how to properly take care of your gear. We’ve found that these tips can help extend the life of your garment and reduce environmental impact.

We recommend using a detergent that is made for technical outerwear as it can help your products last. Other detergents can leave residues that will affect the performance of the gear over time. If you are using a non-gear-specific detergent, it is advised to use a second rinse cycle to help remove any residual soap that may be left on the garment.

Our recommended gear-specific detergent is Nikwax® for all of your cleaning and rewaterproofing needs.

We do not recommend using fabric softeners or dryer sheets due to the waxy agents they leave behind. This residue can impair moisture wicking, quick dry, and odor repellent fabrics as well as inhibit the DWR (durable water repellent) coating on your outerwear from performing its job of keeping you dry!

We do not recommend dry cleaning your gear as it can affect the performance of the product.

Due to the unique seamless construction of our Georgie Puffer Jacket, we recommend that you care for this item by spot cleaning only. We advise against machine washing or dry cleaning this item. Please see below for some helpful tips on how to care for the Georgie Puffer Jacket:

For Stains

Spot treat any stains as needed with a diluted mixture of Nikwax® or another mild detergent and water. Let the treated stain sit overnight and air dry in a well-ventilated area.

For Odors

Sprinkle baking soda over the affected areas and gently rub in to ensure that it is evenly dispersed. Let sit overnight, then shake the jacket outside to remove the baking soda, brushing off any excess.

Wash on a delicate cycle with similar colors and fabrics. Hang to dry.

Products containing wool, such as our merino wool-blend base layers and ski socks, should always be laundered with care. Machine wash your wool or wool-blend items in cold water, and always hang them to dry. Do not put them in a machine dryer as this will cause them to shrink and lose their shape, due to the nature of the fabric.

Pilling tends to be more noticeable on wool or wool-blend items due to the nature of the fabric. We recommend using a sweater comb or pill shaver to gently remove any pills or fuzz.

You can find our full list of stockists here!