When will you be restocking?
Our winter ski styles will not be expected to restock for the rest of the season. However, keep an eye out for our future Spring, Summer, and Fall collections! Feel free to reach out to our support team at firstname.lastname@example.org if you have a question regarding a specific style, size, and color. If your size is currently out of stock the easiest thing to do is sign up for restock alerts as we often get size exchanges!
What do I do if something I like is out of stock?
Sign up for our restock notifications! You can easily do this on each product page by selecting the color and size then click on the Notify Me button. If you need assistance you can reach out to our support team at email@example.com!
Can you help with a damaged/defective item?
If you discover a manufacturing defect with your Halfdays product please reach out to our team at firstname.lastname@example.org as soon as possible with your order number and photos of the product. We will work with you on next steps and do our best to resolve the issue. Please note that manufacturing defects do not include incidental damages from normal wear and tear, stains from spilled liquids, improper care, negligence, or the natural breakdown of colors and materials over an extended period of time and use.
Are you hiring?
How can I contact you?
Email us anytime at email@example.com! Our support team will do their best to get back to you in 24-48 hours. Please note we are closed on Thanksgiving, Christmas, and New Year's Day.
Do you have a first-time customer discount?
While we do not currently offer any first-time customer discounts, you can sign up for our newsletter and follow our socials to see any future promotions!
Can you help with sizing?
Of course! You can check out our size guides on each product page, use the Find Your Size tool, or shoot us an email at firstname.lastname@example.org!
How should I care for my products?
Each product has care instructions that can be found on the product page of our website as well as the tags of the garment. Please be sure to check for each garment as the care instructions may differ.
Where can I purchase Halfdays?
Are duties and taxes included for international orders?
Yes, duties and taxes are included in the total cost for international orders so that there are no unexpected fees on delivery. A breakdown of how much duties and taxes cost are in the checkout in the shipping section.
What payment methods do you accept?
We currently accept Visa, Mastercard, Amex, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Paypal, and Facebook Pay.
DO YOU ACCEPT SPLIT PAYMENTS?
We’re so sorry, but at this time we cannot accept split payment methods.
CAN I EDIT MY ORDER AFTER IT’S BEEN PLACED?
Due to system limitations we are no longer able to make any order edits after an order is placed. This is in an effort to improve efficiency and fulfillment flows and we apologize for any inconvenience this may cause. However, you can return any unwanted items once they are delivered. Please refer to our Return Policy for eligibility and note that tags must still be attached and items in unworn condition.
For U.S. customers please use this link to make a return or exchange. If you need assistance with this, please contact us at email@example.com and we'll get back to you during regular business hours (Sunday-Saturday from 8:00 AM to 5:00 PM Mountain Time). International customers can submit a return for their order through this link and a return label and documents will be provided. Please note that international return shipping will be deducted from the refund and we do not refund for any duties and taxes that were paid. We highly recommend getting a receipt when dropping off your return in case the package is lost in transit en route back to us.
CAN I CANCEL MY ORDER?
If you need to cancel your order, please immediately reach out to our support team firstname.lastname@example.org. We cannot guarantee cancellation will be possible as once it is in a certain fulfillment status this is no longer an option. If a cancellation is not possible we are happy to help with areturn or an exchange!
Can I change my shipping address?
It is the customer's responsibility to make sure they input the correct address at checkout. If you need to update your shipping address please immediately reach out to our support team at email@example.com. Since our orders are fulfilled quickly we cannot guarantee a change will be possible. Once an order is fulfilled and the shipping label has been printed we are not able to update the shipping information, the order will be shipped to the original shipping address input at the time of checkout. If the order has already been shipped you can go to the FedEx tracking page and Manage Delivery to request a hold or address change instead. We are not liable for any packages that are not received or lost due to a shipping address input error.
Do you offer price matching or adjustments?
Please be advised that we do not offer price matching or price adjustments.
Will you have a pop-up in Denver this year?
While we will not have a pop-up location this year, we will have a showroom in Denver where customers can try on all of our styles for fit! Appointments can be made to stop by and check it out here. Please note that an appointment must be made and is subject to available times.
All of our products will be available in every size so customers can see what works best before ordering. Please keep in mind that our ski styles will not have inventory on hand to purchase on-site to take home, however, we can place an order for you. The good news is any orders placed at the showroom will have complimentary 2-day shipping! Some items we will have a limited supply of include our Apres collection and accessories available to purchase and take home. Something to note is that we are unable to accept or process returns or exchanges for previous purchases at the showroom. If you need to process a return or exchange you can do so here. Feel free to reach out to our support team at firstname.lastname@example.org if you have any questions!
How long will it take to receive my order?
Order processing currently takes 3-5 business days before shipping for standard shipping, and it will also be noted in the confirmation email how long our current order processing time may take. Our free standard shipping for U.S. orders of $75 and up are sent via FedEx Ground which has an approximate shipping and delivery turnaround time of 5-7 business days. This means that the total turnaround for delivery can take up to 8-12 business days. Please note shipments going to Hawaii or Puerto Rico may take longer.
Orders placed with expedited shipping take 1-2 business days to process before shipping. For same day shipping they must be placed by 10 am MT with one of the expedited shipping options.
International shipping times vary depending on the country of origin but can take 10-15 business days for delivery. Some countries like Australia and Canada are experiencing delays with customs clearance backlog and inclement weather which will increase the shipping time and is out of our control.
Orders are fulfilled and shipped Monday - Friday as our fulfillment center is closed on the weekends and federal holidays. Orders placed after 3 PM EST on weekdays will ship the following 2-4 business days.
Please note that processing + shipping times may vary during new product launches, high-volume seasons, and holidays. If an order is for a trip or event we recommend ordering in advance as much as possible in case there are any unexpected delays with the shipping carrier or inclement weather.
Do you offer expedited shipping?
Yes! For U.S. orders we offer two expedited options via FedEx which can be added at checkout:
Faster shipping for $30 (2-3 business days)Fastest shipping for $65 (1-2 business days)
Please note orders with expedited shipping are still subject to processing time which is typically 1-2 business days, however, we will do our best to get your orders out ASAP. Processing + shipping times may vary based on new product launches, high-volume seasons, and holidays so please plan accordingly and order in advance as much as possible. Additionally, if delays arise due to inclement weather the expedited shipping will not be refunded as the weather is out of our control and the expedited shipping service is still being rendered. Expedited shipping is only available for U.S. orders, international orders only have one shipping option at this time.
Do you ship internationally?
Yes, we now ship globally! We are unable to ship to APO's at this time. If you are located in Australia, Canada, Great Britain, Mexico, or New Zealand select the country in the country selector at the bottom right hand corner of the page for the prices to show in your country's currency. The prices will be shown in USD for all other countries. International orders have duties and taxes included in your total so there are no unexpected fees upon delivery. Please note that shipping fees, duties, and taxes are non-refundable if an order/item is returned.
International order tracking may take up to 7 business days from order fulfillment to update as it needs to get received and sorted by the carrier before being exported. Once it is received it may take 24-48 hours for an update to appear on the tracking page. Some countries like Australia and Canada are experiencing delays due to customs clearance backlogs and inclement weather which will increase the shipping time and is out of our control. International service delays can be seen here. If you have any questions about your international shipment you may reach out directly to the carrier from the Need Help icon on the tracking page or send them an email at email@example.com.
How are duties and taxes calculated for international orders?
Duties and taxes are dynamically calculated depending on various factors: country destination, weight, dimensions, and order total. These are not fees that go to us or that we have control over. There may be additional fees for certain countries depending on certain factors. For instance, orders going to Australia or New Zealand that exceed $1,000 in local currency will be subject to an additional $150 fee. This fee is set by their respective governments and is subject to additional inspections that may lead to longer transit times. Please note duties and taxes are non-refundable even in the event of a return.
What is Navidium Shipping Protection?
Once your package leaves our warehouse it is unfortunately out of our hands. Navidium Shipping Protection is a low-cost option to cover your package in the case of theft, damage, or loss! Navidium Shipping Protection is automatically applied to your order at checkout, but it is always 100% your choice and easy to opt-out of. We recommend shipping protection on all orders as Halfdays is not liable for lost, damaged, or stolen items if shipping protection is deselected. Please note that this does not cover address entry errors or carrier delays. It is also non-returnable and non-refundable if it is part of an order that has already been delivered as it is a service rendered.
Do I have to purchase Navidium Shipping Protection?
Nope! Navidium Shipping Protection is automatically applied to your order at checkout, but it is always 100% your choice and easy to opt-out of! However, we do recommend shipping protection on all orders as Halfdays is not liable for lost, damaged, or stolen items if shipping protection is deselected.
I wanted to opt out of Navidium Shipping Protection but forgot, can I cancel the protection?
If your item has been fulfilled and shipped it is too late to cancel, however, Navidium is protecting your package that is currently in transit. If your protected package is lost, damaged, or stolen please let us know ASAP. Please note it is also non-returnable and non-refundable if it is part of an order that has already been delivered as it is a service rendered.
If your item hasn't been fulfilled, please reach out to our support team at firstname.lastname@example.org.
What is covered under Navidium Shipping Protection?
If your order included Navidium Shipping Protection and your package is stolen, lost, or damaged in transit, we've got you covered! Just reach out to our team at email@example.com and we'll be happy to help. Please note that this does not cover address entry errors or carrier delays.
If I opted out of Navidium Shipping Protection and my order is lost or stolen, can you still replace my order?
Unfortunately, if you opted out of Navidium Shipping Protection when you checked out, we are not liable and cannot replace your package. We recommend calling the shipping carrier and filing a claim with them to see if they can reimburse you for your lost, stolen, or damaged package.
How do I file a claim for my lost, damaged, or stolen package?
If you purchased Navidium Shipping Protection and need to file a claim for a lost, damaged, or stolen package, please reach out to our team at firstname.lastname@example.org and we'll be happy to help.
If you did not have Navidium Shipping Protection then Halfdays is not liable for the loss, theft, or damage and we recommend reaching out to the shipping carrier (FedEx) to file a claim.
Are signatures required on delivery?
U.S. Orders: Signatures are not required on delivery.
International Orders: Signatures are required on delivery unless opted out. Once your order ships you should receive an automated email with your tracking information from the carrier and a link to opt out of the signature required on delivery. Or, you can go to this link to find your order and set your delivery preferences for the order.
What is your return and exchange policy?
US RETURN POLICY
All items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment or exchanged within 15 days of receiving your order. Items must be unworn, unwashed, unaltered, and with tags still attached to be eligible for a return. Please note that tags must still be attached to be eligible for a return and we reserve the right to refuse returns that show signs of wear or do not meet the above criteria. We ask that you take care when trying on our products. Items with make-up, odors, deodorant, other stains, or hair are considered damaged and will not be accepted. If we do not accept a return, it will be returned to the customer. If a return is not shipped back within the allotted time, it will expire and no longer be eligible to be returned. However, you will receive a reminder email beforehand so you don't forget! Please note that shipping charges are not refundable and Final Sale items are not returnable, exchangeable, or refundable at any time. Halfdays is not responsible for any non-Halfdays items shipped back to us in error.
We highly recommend getting a receipt when dropping off your return in case the package is lost in transit en route back to us. We are not responsible for any packages that do not get delivered back to us or lost in transit without a receipt showing that it was dropped off for return. If there is no proof of return and the tracking does not show it was delivered back to us you will not be refunded.
INTERNATIONAL RETURN POLICY
All items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment within 30 days from when it ships. Items must be unworn, unwashed, unaltered, and with tags still attached to be eligible for a return. Tags must still be attached to be eligible for a return; otherwise, we will not accept it and send it back to the customer.
International return shipping will be deducted from the refund and we do not refund any duties or taxes paid. Please note that refunds are issued in the currency the order was originally placed in, regardless of fluctuations in the exchange rate. Additionally, shipping charges are not refundable and Final Sale items are not returnable, exchangeable, or refundable at any time.
We highly recommend getting a receipt when dropping off your return in case the package is lost in transit en route back to us.
How do I make a return?
All returns or exchanges can be submitted through this link within 15 days of delivery for U.S. orders and within 30 days of shipping for international orders. Items must be in unworn condition with tags still attached to be eligible, if it does not meet these requirements when inspected the item will be sent back to the customer. If a return is not shipped back within the allotted time, it will expire and no longer be eligible to be returned. However, you will receive a reminder email beforehand so you don't forget! If you need assistance with a return or exchange, please contact us at email@example.com and we'll get back to you during regular business hours (Sunday-Saturday from 8:00 AM to 5:00 PM Mountain Time).
Please note that return shipping for international orders will be deducted from the refund and we do not refund for any duties and taxes that were paid. We highly recommend getting a receipt when dropping off your return in case the package is lost in transit en route back to us.
When can I expect my refund?
Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 10 business days from the date your return tracking information shows delivered.
If your return is accepted, your refund will be processed and applied to the original method of payment. If your return is not accepted for any reason (i.e. tags removed, damage, stains, rips) we will reach out to notify you and send back your item.
Please note that refunds can take up to 3-5 business days to appear back on your bank account or credit card due to varying processing times of financial organizations.
If I used a Gift Card and a credit card for my original payment, how will I be refunded?
If you used a Gift Card and a credit card to pay for your order then your refund will also go back to your Gift Card and credit card. If you are only returning part of your order then the refund will go to your Gift Card first and any amount that was not covered by your Gift Card will go back to your credit card. Please note this is not something that we can change.
Can I return for store credit?
Yes, you can absolutely choose Store Credit instead of returning for a refund! The good news is if you opt for Store Credit you will receive an additional 5% bonus credit for U.S. customers. For international customers, the return shipping cost will be deducted from the Store Credit amount. This will automatically be issued to you in the form of a Gift Card via email once your return has been submitted and the tracking shows as in transit back to us. Just select Store Credit when submitting your return. Please note that Store Credit expires one year from the date it is issued and cannot be issued again if you forget to use it.
Please note that if you opt for Store Credit for a return this is not reversible. If you use the Store Credit to make another purchase and end up returning that purchase, your refund will go back to the payment used which was the Store Credit. We cannot go back and refund the actual Store Credit itself from the original return of the first order that you opted to get Store Credit for. So please be sure that you would like Store Credit instead of a refund to your original payment when making a return since this cannot be reversed or changed down the road.
How do I make an exchange?
Exchanges are subject to the same terms and conditions as returns. All items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment or exchanged within 15 days of receiving your order for U.S. orders. For international orders, all items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment or exchanged within 30 days of shipment. All items must be unworn, unwashed, unaltered, and with tags still attached to be eligible for a return or exchange and we reserve the right to refuse returns that show signs of wear or do not meet the above criteria. We ask that you take care when trying on our products. Items with make-up, deodorant, other stains, or hair are considered damaged and will not be accepted. If we do not accept a return, it will be sent back to the customer.
We highly recommend getting a receipt when dropping off your return in case the package is lost in transit en route back to us.
To make an exchange please use this link to submit an Instant Exchange. If you need assistance with a return or exchange, please contact us at firstname.lastname@example.org and we'll get back to you during regular business hours (Sunday-Saturday from 8:00 AM to 5:00 PM Mountain Time).
Exchange orders cannot be edited at any time due to system limitations, so we ask that you double check your exchange before submitting.
What is an Instant Exchange?
Once you initiate your return, you have the option to do an Instant Exchange! This means your exchange order will get sent without having to wait for the orignal order to be returned. There will be a $1 hold and you'll only be charged if the returning items are not returned within 28 days from return initiation. If the original order is not returned within 28 days your card will be recharged for the original amount. However, this can be refunded once the return is processed. No worries, you get sent reminders to send in your return!
Can I edit or cancel my exchange order?
Once an exchange has been submitted we are unable to make any edits or cancelations due to system limitations. Please keep this in mind when creating an exchange and check that you are selecting the correct size and color before submitting. If you submit an exchange and no longer need it, you are welcome to submit a return once your order is received.
Can I send back multiple returns in one package?
Yes, if you have initiated multiple returns and would like to send it all back in one package you can use just one of the return labels. However, please note that you will need to include the corresponding packing slip for each return that was initiated. Even if the return authorizations were for items on the same order, if they were initiated separately we will need the packing slip for each one included in the return. This is so our returns processing team knows which return goes to which return authorization and reduces any additional processing time that may arise from any confusion.
If I opt to return for Store Credit, am I able to get a refund to my original form of payment instead if I change my mind after the return has already been submitted?
If you opted for Store Credit when submitting a return, we are not able to change that once it has been processed and the Store Credit Gift Card has issued to you.
What if I used a discount code and return the order, can I use it on a new order?
Discount codes are one time use. If you return an order that you used a discount code on, the code will not be reissued.
Can I return or exchange sale items?
Yes, items that are on sale can be returned within 15 days of delivery unless they are Final Sale. Please note our normal return eligibility still applies and that items must be in unworn and unaltered condition with tags still attached.
Sale items can only be exchanged for a different size, they cannot be exchanged for a different color or style since the sale only applies to certain colors and products. Not to worry, you can still submit a return for a refund or Store Credit and use that towards purchasing a different item.
Final Sale items are not returnable or exchangeable at any time.
Do you have a warranty on your products?
All of our products are covered against manufacturing defects by a 365-day warranty (from date of purchase) as long as they are original, unaltered, and unmodified. Defects in materials and workmanship will be replaced at the discretion of the Halfdays team. However, depending on the situation, condition of the product, and current inventory we cannot guarantee a replacement. Please note that if we do offer to replace an item, it will be for the same item/size/color unless it is out of stock. An exact replacement may not be possible depending on current colors and styles available. Our colors are subject to change like any other apparel and may not be available at the time of replacement. If this is the case, we will offer to replace with another available color. If you got a matching set, we will only replace the damaged item. This warranty does not cover incidental damages, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and materials over an extended time and use. Final sale items or items purchased from our Sample Sales are not covered by our warranty.
Please note that after 365 days from the date of purchase, we will not be able to replace any items. If the item was purchased through a retailer you will need to reach out directly to that retailer for a replacement or refund.
Any items purchased from a Sample Sale, in-person or online, is ineligible to be covered by our warranty as they are Final Sale and purchased as is.
To inquire about a replacement please reach out to email@example.com with your order number, photos of the product issue, and an explanation of the situation. See below for more information and exclusions on our warranty.
What is and is not covered under the warranty?
All of our products are covered by a 365-day warranty (from date of purchase) for manufacturing defects as long as they are original, unaltered, and unmodified. All replacements will be made at Halfday’s discretion. This warranty does not cover incidental damages, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and materials over an extended time and use.
Some things that are not covered include:
- Stains from spilled liquids or food i.e. coffee, drinks, chili, your favorite snack
- Cuts at the bottom of pant legs from skis
- Cosmetic stains such as dirt stains from falling that do not affect the functionality of the garment
- Reasonable wear and tear from impacting trees, rocks, skis, icy parking lots, or other sharp objects.
This is not an exhaustive list and we reserve the right to refuse a return if the damage is determined to not be due to a defect. If you are unsure if something is covered, please reach out to us and we’d be happy to help.
Damaged/Defective items must be sent back to Halfdays via a prepaid label in order to receive a refund or replacement. We ask that damaged items are returned so that our team can inspect the items to identify the cause of the defects. This helps us make improvements for future products!
Do you have a repair service for rips and/or tears?
While we do not currently have a repair service, we are in the process of developing potential systems for repairs, upcycling, and reuse for damaged products. In the meantime, please let us know if your Halfdays products have any manufacturing or workmanship defects within 365 days of purchase and we will work with you to replace your item if possible. We are also continuously working to improve our quality, sizing, and fit. If you have any feedback please let us know!
Always check the care instructions on the inside of your Halfdays garment for specific information on how to properly take care of your gear. We’ve found that these tips can help extend the life of your garment and reduce environmental impact.
Gear Specific Aftercare Detergent
We recommend using a detergent that is made for technical outerwear as it can help your products last. Other detergents can leave residues that will affect the performance of the gear over time. If you are using a non gear specific detergent, it is advised to use a second rinse cycle to help remove any residual soap that may be left on the garment.
Our recommended gear specific detergent is Nikwax® for all of your cleaning and rewaterproofing needs.
Fabric Softeners and Dryer Sheets
We do not recommend using fabric softeners or dryer sheets due to the waxy agents they leave behind. This residue can impair moisture wicking, quick dry, and odor repellent fabrics as well as inhibit the DWR (Durable Water Repellent) coating on your outerwear from performing its job of keeping you dry!
We do not recommend dry cleaning your gear as it can affect the performance of the product. More importantly, the EPA estimates that 85% of the dry cleaners in America use perchloroethylene, or “perc,” to clean garments and textile products. This chemical solvent has significant human and environmental risks. We care about clean clothes but we care more about the environment.
Becuse of the construction of these jackets, we recommend spot cleaning only as they can retain water in the wash which can damage the garment. If you need help with a pesky stain, we advise you to send your jacket to our trusted gear washing partner for help!
Wash on delicate with like colors and fabrics. Hang to dry.
How can I get a hold of someone on your team?
You can reach Halfdays Apparel via email at firstname.lastname@example.org, chat with us on our website, or text us at +1 650-284-2604. We’ll be happy to help!
Please note our availability below as it depends on the channel:
Our team is available for email and text support Sunday - Saturday 9 am - 5:00 pm MT.
For chat support, the hours are Monday - Friday 9 am - 12 pm and 1 pm - 5:00 pm MT.
Outside of those hours we will do our best to get back to you as soon as possible, thank you for your understanding and patience! Please note we are closed on Thanksgiving, Christmas, and New Year's Day.